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Changing or Cancelling an Order:

To modify or cancel your order for physical products, notify us promptly by email after placing the order. We will strive to accommodate your request.

 

Returns Procedure:

1. We aim for top-quality, undamaged products. In case of discrepancies:

   1.1. If received goods differ from your order, contact us within 10 working days by email. We'll arrange collection, offering replacement or refund. Return shipment costs for this reason are our responsibility.

   1.2. Inspect and report defects or damage within 30 working days by email. We'll guide you through the return process. Refunds are issued upon receipt of goods, with return shipment costs covered by us.

   1.3. If goods arrive damaged, sign the delivery note accordingly and inform us within 10 working days by email. We'll guide you through the return process, covering return shipment costs.

   1.5. For general returns, email us with your order number within 20 working days of purchase, ensuring products are unused.

   1.6. Contact us before returning goods for proper arrangements.

Service Satisfaction:

If dissatisfied, email us. We commit to acknowledging complaints within 1 working week, handling them fairly, effectively, and confidentially, and providing updates on progress.

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